Vonk: AI Assistant for EuropaSign
An internal AI assistant that makes customer and project data available on request, and only changes the CRM or website after a staff member confirms.
EuropaSign’s team works with customer and project data that is spread across the CRM and the website. Finding something meant a lot of clicking, and it interrupted whatever else someone was doing. So I built Vonk, an internal AI assistant you can just ask.
Vonk runs as a standalone Worker with its own database. That database holds a mirror of the CRM (Gripp), and the language model answers questions from the mirror, not from the live CRM. Reads are cheap and cannot break anything.
Writing is the part I was careful about. An assistant with write access to a CRM and a website is only responsible if a person always has the last word. So every write action takes two steps: Vonk proposes the change, a staff member confirms it, and only then is it applied. Nothing is changed on its own.
Vonk is in use at EuropaSign. Staff find customer and project information by asking instead of navigating the CRM, and the confirmation step applies to every change without exception.
It is built serverless on DeepSeek, kept separate from the website so the two can change independently.