AI Travel Advisor for a Travel Agency
A chat widget that talks with visitors, puts a trip together from the agency's own destinations and hotels, and leads on to the booking page.
A large travel agency has a big offer of destinations and hotels, and visitors have to find their own way through it. They asked for an AI travel advisor.
The catch was the platform. The agency runs on a white-label system without CMS access, so anything I added had to be an embed on the front end. I built a chat widget that goes on the site with a single script line. It has a personality of its own, holds the conversation with the visitor, puts a trip together and points to the booking page.
Answers are grounded in the agency’s own destinations and hotels, and link to existing pages and referral links, rather than whatever a model happens to remember. The agency adjusts tone and content from a management dashboard, without needing a developer. Data and settings are separated per site, so one installation can serve several sites.
It is built serverless, with vector search and OpenAI.
The widget and the dashboard are built and delivered as a demo. Live prices and direct booking links are planned as the next phases, so this one is not in full production yet.